FREQUENTLY ASKED QUESTIONS

Plumbing & heating questions, answered

Leaking pipe, boiler breakdown, blocked drain or new bathroom? We’ve answered the questions customers across Reading ask us most.

01

General plumbing questions

Our plumbing services

What plumbing services do you offer in Reading?

We provide a full range of plumbing services for homes and businesses in Reading, including general repairs, leaking and burst pipes, blocked sinks and toilets, shower installations, bathroom plumbing and emergency plumbing. We also offer boiler and central heating services.

How much does a plumber cost in Reading?

It depends on the type of work, how complex the problem is and whether you need emergency help. Minor repairs, such as fixing a leaking tap, generally cost less than extensive pipework or major installations. Call us on 07878 495926 to discuss the job and get pricing information.

How do I find a reliable plumber in Reading?

Look for an established local business with relevant experience, genuine customer reviews and the right qualifications. Check that they offer the service you need and are clear about pricing. KV Plumbing & Heating has over 20 years of industry experience serving customers across Reading.

Do you provide plumbing services for homes and businesses?

Yes. We work with both domestic and commercial customers in Reading, from repairs at home to heating maintenance for rental properties and plumbing systems in commercial premises.

Can a plumber fix low water pressure?

Yes. Low water pressure can be caused by leaking pipes, blocked fittings, faulty valves or a problem with the incoming supply. A plumber can find the cause and recommend the right repair. If you’ve noticed a sudden drop in pressure, it’s worth arranging an inspection.

Why does my tap keep dripping?

A dripping tap is usually caused by a worn washer, a damaged ceramic cartridge or a faulty internal seal. Even a small drip wastes a lot of water over time. Replacing the worn part often fixes it, although older or badly worn taps may need replacing.

Why is my toilet constantly running?

A toilet that keeps running after flushing may have a faulty fill valve, flush valve or damaged seal inside the cistern. This wastes water and can push up your bills. A plumber can identify the faulty part and repair or replace it.

What should I do if my sink is blocked?

Start by removing any visible debris around the plughole. Avoid repeatedly using chemical drain cleaners, especially if you’ve already tried another product. Persistent blockages are often caused by grease, food waste, soap residue or an obstruction further along the waste pipe. We can investigate and recommend a suitable fix.

02

Emergency plumbing questions

Call 07878 495926

Do you offer 24-hour emergency plumbing in Reading?

Yes. We offer a 24-hour emergency plumbing service in Reading for urgent problems such as burst pipes, significant leaks and serious plumbing failures. Call 07878 495926 to explain the problem and check engineer availability.

What counts as a plumbing emergency?

A plumbing emergency is a problem that could cause significant water damage, create a safety risk or stop you using essential facilities. Examples include burst pipes, uncontrolled leaks, overflowing toilets, serious drain blockages and water coming through ceilings or walls.

What should I do if a pipe bursts in my house?

Turn off the main water supply at the internal stopcock, usually found under the kitchen sink or where the supply enters the building. If it’s safe, switch off electricity to affected areas and keep away from wet electrical equipment. Then call an emergency plumber as soon as possible.

Can an emergency plumber fix a leaking pipe?

Yes. Depending on where the pipe is and its condition, an emergency plumber may repair the damaged section, replace faulty fittings or install new pipework. The priority is to stop the leak, prevent further damage and restore your plumbing safely.

What should I do if water is leaking through my ceiling?

Turn off the water supply if you suspect a plumbing leak. Avoid electrical fittings and don’t stand beneath a bulging or damaged ceiling. Where safe, catch the dripping water and contact an emergency plumber. Water through a ceiling can point to leaking pipes or bathroom plumbing faults that need urgent attention.

Can a blocked toilet be a plumbing emergency?

Yes, particularly if it’s the only toilet in the property or wastewater is escaping onto the floor. Stop flushing and avoid adding more water. Professional help may be needed to find and clear the blockage.

How quickly can an emergency plumber reach me in Reading?

Response times depend on engineer availability, the nature of the problem, traffic and your location. As we’re based in Earley, Reading, we’re well placed to respond to local call-outs. Call 07878 495926 for an estimated arrival time.

03

Boilers & boiler repairs

Our boiler services

Why is my boiler not working?

Common causes include low system pressure, electrical faults, thermostat problems, ignition failures or faulty internal components. Check the boiler display for error codes and make sure the controls are set correctly. If the problem continues, arrange an inspection by a suitably qualified engineer.

Why does my boiler keep losing pressure?

Repeated pressure loss can point to a leak in the heating system, a faulty pressure relief valve or a problem with the expansion vessel. Occasional repressurising can be normal, but pressure that keeps falling should be investigated to fix the underlying cause.

What should my boiler pressure be?

Many sealed domestic heating systems run at roughly 1 to 1.5 bar when cold, although the right figure varies by boiler model. Always follow the manufacturer’s instructions. If the pressure is consistently too high, too low or keeps changing, a qualified heating engineer can investigate.

Why is my boiler making a banging or whistling noise?

Unusual noises can be caused by trapped air, circulation problems, faulty components or restrictions in the heating system. Banging, whistling and gurgling shouldn’t be ignored, especially if your heating isn’t performing as well as it should. An experienced heating engineer can diagnose the cause.

Why do I have no hot water but my heating is working?

If your radiators heat up but the taps run cold, the problem may be a diverter valve, thermostat, sensor or another part of the boiler or hot water system. The exact cause depends on the type of boiler you have, so a professional inspection is recommended.

How often should a gas boiler be serviced?

Once a year, in line with the manufacturer’s recommendations. Regular servicing keeps the boiler running safely and efficiently, picks up developing faults early and helps it last longer. Some manufacturer warranties also require an annual service.

Is it better to repair or replace an old boiler?

It depends on the boiler’s age and condition, the cost of the repair and whether parts are still available. A minor fault is often worth repairing, while an ageing boiler with repeated breakdowns may be better replaced. A heating engineer can assess it and explain your options.

Can you repair a boiler that has stopped producing hot water?

Yes. We provide boiler repairs in Reading. Loss of hot water can be caused by faulty boiler components, pressure problems or heating controls. Tell us the symptoms and we’ll arrange a suitable assessment.

04

Central heating questions

Our central heating services

Why are my radiators not heating up properly?

Radiators that stay cold or only partly warm up may have trapped air, sludge build-up, balancing problems or faulty valves. The cause often depends on whether one radiator is affected or the whole property. A heating engineer can inspect the system and recommend repairs.

Why is my radiator hot at the bottom but cold at the top?

This usually means trapped air. Bleeding the radiator can help restore circulation. If the problem comes back, the wider heating system may need checking.

Why is my radiator cold at the bottom?

A radiator that’s warm at the top but cold at the bottom may have sludge or debris restricting the flow of water. This reduces efficiency and leaves rooms colder. Depending on how severe it is, a system clean or other maintenance may be needed.

How often should central heating systems be checked?

Boilers should generally be serviced every year. Radiators, valves, pipework and controls should also be checked whenever faults appear or performance drops. Regular maintenance helps catch small issues before they become expensive repairs.

Why does my central heating keep turning off?

Heating can switch off unexpectedly because of thermostat settings, timer problems, low boiler pressure, a faulty pump or an internal boiler fault. Check that your controls are programmed correctly. If it keeps happening, a heating engineer can diagnose the problem.

Can you install new radiators and central heating systems?

Yes. We provide central heating installation and maintenance in Reading, including radiators, associated pipework and complete heating systems. Get in touch to discuss your property and what you need.

05

Gas engineers & gas safety

Our gas engineer services

What is a Gas Safe registered engineer?

A Gas Safe registered engineer is legally registered to carry out the types of gas work they’re qualified for. In the UK, anyone doing gas work must be on the Gas Safe Register. You can check an engineer’s registration at gassaferegister.co.uk (opens in a new tab).

Do I need a Gas Safe engineer to install a boiler?

Yes. Gas work on a boiler installation must be done by a Gas Safe registered engineer qualified for that type of appliance. Correct installation is essential for safety, compliance and reliable operation.

What should I do if I smell gas in my home?

Avoid naked flames and don’t operate electrical switches. Open doors and windows if it’s safe, leave the property and call the National Gas Emergency Service on 0800 111 999. Don’t try to investigate or repair the gas installation yourself.

How can I check whether a gas engineer is qualified?

Search for the engineer on the official Gas Safe Register website. Engineers should also carry a Gas Safe ID card showing their registration details and the types of gas work they’re qualified to do.

What is included in a gas safety check?

A gas safety check inspects your gas appliances and installation for safe operation. Depending on the appliances, this can include gas tightness, ventilation, flue performance, safety devices and combustion. Exact requirements vary with the installation.

06

Bathroom & shower installations

Our bathroom installations

Can a plumber install a complete bathroom?

A plumber can handle all the plumbing for a bathroom installation, including pipework, basins, toilets, baths and showers. Complete projects may also involve tiling, electrical work and decorating. We provide bathroom installations in Reading and can talk through what your project needs.

How much does a new bathroom installation cost in Reading?

It depends on the size of the room, the fixtures you choose, the condition of the existing plumbing and how much work is involved. Replacing fittings in the same positions is usually simpler than changing the layout or moving pipework. Contact us to discuss your plans.

How long does a bathroom installation take?

It depends on the size and complexity of the project. Swapping existing fixtures takes considerably less time than a full refurbishment with new pipework and a new layout. We can give you a realistic timeframe once we’ve seen what’s involved.

Can you replace an existing shower?

Yes. We provide shower installations in Reading, whether you’re replacing an existing shower or planning new shower plumbing. We’ll discuss your requirements and help you choose the right option for your bathroom.

Why is my shower water pressure low?

Low shower pressure may be caused by limescale, a blocked shower head, restricted pipework, faulty valves or low pressure from the water supply itself. The fix depends on your plumbing and hot water system. A plumber can investigate and advise on improvements.

Can I move a toilet or sink to another position in my bathroom?

Often, yes, depending on the space, existing pipework and drainage. Moving a toilet is usually more involved than moving a basin because of the soil pipe. A plumber can assess whether your proposed layout is practical.

07

Landlord plumbing & heating questions

Our landlord services

Do landlords need an annual gas safety certificate?

Yes. Landlords of rented homes with gas appliances covered by the regulations must arrange a gas safety check, normally every 12 months. The check must be carried out by a suitably qualified Gas Safe registered engineer, and tenants must be given a copy of the record.

What is a CP12 gas safety certificate?

CP12 is the common name for a landlord gas safety record. It documents the results of the required safety checks on the gas appliances and installation in a rented property.

Who is responsible for boiler repairs in a rented property?

In most residential tenancies, the landlord is responsible for maintaining installations that provide heating and hot water, including the boiler. Tenants should report faults promptly so repairs can be arranged.

Do you provide plumbing and heating services for landlords in Reading?

Yes. We support landlords and letting agents in Reading with general plumbing repairs, boiler maintenance, heating problems and property plumbing systems. Get in touch to discuss your maintenance needs.

How often should landlords service boilers?

Annual servicing is recommended for gas boilers, in line with the manufacturer’s instructions. Landlords must also meet their legal gas safety obligations. Note that a boiler service and a landlord gas safety check are not necessarily the same thing.

Can landlords arrange emergency plumbing repairs for tenants?

Yes. Landlords and letting agents can book emergency help when tenants have serious leaks, burst pipes or other urgent problems. Our 24-hour emergency service covers Reading. Call 07878 495926 to check availability.

08

About KV Plumbing & Heating

More about us

Where is KV Plumbing & Heating based?

We’re based at 332a London Road, Earley, Reading, and provide plumbing and heating services throughout Reading and the surrounding areas.

How much experience does KV Plumbing & Heating have?

We have over 20 years of industry experience serving domestic and commercial customers, covering general plumbing, central heating, boilers, bathroom installations and gas work.

How can I contact KV Plumbing & Heating?

Call 07878 495926 or email kvplumbingheating@gmail.com. Whether you need an emergency plumber, a boiler repair, central heating help or a new bathroom, we’re happy to talk it through.

Need more help with your plumbing or heating?

Can’t find your answer? From everyday repairs to urgent heating problems, our team is here to help across Reading.

Speak to us directly

07878 495926 Or contact us online.
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